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Help Desk Technician

San Antonio, TX, USA

About the Role

FTS Federal is seeking candidates who will provide support to clients, addressing and escalating issues appropriately and serve as a liaison between the company and client; convey customer feedback and remediation documentation; knowledge sharing in all technological aspects managed remotely to client sites. You will ensure client satisfaction; maintain accountability throughout resolution, including issue delegation or hand off.

Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures.

Communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency.


Clearance Required: DoD Secret

Position Requirements

  • Working level experience with various business productivity applications such as Microsoft Office, Office 365, G Suite

  • Experience with Microsoft Exchange Server and Exchange Online; Working level experience with Microsoft Desktop Operating Systems, including Windows 10, 8.x, and 7

  • Knowledge of WebNet Ticketing System

Candidate Attributes

Highly motivated self-starter able to work independently guided by company objectives and priorities. Position has direct responsibility for the up-time and integrity of client environments and desktop/server systems.

About the Company

FTS offers an attractive benefits package including health, dental, and vision insurance; paid holiday and personal time off; and retirement savings plans.

FTSFederal is an equal opportunity employer and will not tolerate discrimination in employment based on race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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